understands the changing nature of technology and is on the leading edge of advanced research techniques. For example, all of our survey data collection is conducted on CATI (Computer Assisted Telephone Interviewing) systems, which reduces the human error that was often a part of pencil and paper telephone interviewing methods. It handles question rotation skip patterns automatically, which further ensures proper survey administration.

Accuracy and reliability are the hallmarks of FMA research. As our long-term clients will attest, our data collection is consistently reliable. When it comes to gathering data, the FMA project staff does not cut corners. Rather, they work overtime to ensure sound questionnaire design, accurate sampling and proper demographic distribution. Samples of interviews are always monitored for quality control. Our research managers have advanced degrees in quantitative research and statistical techniques.

The processing of our collected data is thorough and tabulations are always checked for accuracy. In addition to our interpretation of the findings, FMA clients receive easy to read crosstabulations that include coded responses from open-ended questions. Additionally, our clients can receive printouts of verbatim comments with identifying demographic information.